Category Archives: vTiger CRM

vTiger with PHP 5.4 ( session_unregister function removed)

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With PHP 5.4 onwards the session_unregister function is removed. This means that you will get a “Fatal error: Call to undefined function session_unregister()”

vTiger 5.4 (the version number is just happen stance and has no relation to the PHP version number) code needs the following cludge to get around this. In /modules/Users/Authenticate.php around about line 69 then do the following change,

//Security related entries end
// TODO: session_unregister was removed in php 5.4.0 so must remove this backwards compatibility switch.
if (function_exists('session_unregister')) {
    session_unregister('login_password');
    session_unregister('login_error');
    session_unregister('login_user_name');
} else {
    unset($_SESSION['login_password']);
    unset($_SESSION['login_error']);
    unset($_SESSION['login_user_name']);
}

vTiger 5.4.0 enable backup quirk

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Note that from vTiger 6.0 onwards i.e. 6.5 and 7+ there is no default backup module. You’ll either have to buy a commercial module or roll your own script. The guide below will be obsolete.

I use the vTiger CRM product and it has a unusual quirk with enabling backups. Whilst the user interface (CRM settings -> Backup server) has check boxes to enable local and FTP backup the script actually tries to alter the following file, /user_privileges/enable_backup.php and in that set the two flags to a value of either true or false,

$enable_local_backup = 'true';

$enable_ftp_backup = 'false';

As the script has no permissions to do that then it gets a fopen() permission error (Warning: fopen(/*****/user_privileges/enable_backup.php): failed to open stream: Permission denied in /****/modules/Settings/SaveEnableBackup.php on line 43) and so when the ajax refreshes the screen it looks as if nothing has been done.

Without messing with your directory permissions then you can edit the /user_privileges/enable_backup.php manually.

Even if you manage to get the directory details into the local backup it will not work unless that enable local backup flag is set to true. It will say that it has done a backup but it will not save any file.

vTiger CRM missing language file causes Sorry! Attempt to access restricted file.

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When you add a new user (in vTiger CRM v5.4.0) then it is possible that you can select a language setting e.g. “English GB” that has a non-existent translation file. If you do this then that user will get the error message,

Sorry! Attempt to access restricted file.

on a blank screen after they log on. They will stay in this state forever until the logon cookie is removed or the language file is created. The language files exist under the path,

include/language

To fix this you must either

  • upload the correct language file or
  • use another browser and go in as a working user e.g. admin and reset the language to a known working language e.g. English US or
  • clone the include/language/en_us.php to the correct file name e.g. en_gb.php. To identify what file is needed you can add a print_r($filepath); to the include/utils/CommonUtils.php file function checkFileAccessForInclusion() around line 2817 onwards but before the die(). You can’t keep that debug code in place as the ajax javascript breaks but it will tell you what language filename it is after.

That should solve this first-day-of-use problem.